The access to the customer and tech support that a web hosting company offers will tell you a lot about the services they offer too. If you can use only e-mails or tickets, you have most likely come across a reseller not the web hosting supplier. When this is the case, you'll have to wait for a couple of days so as to get an issue resolved since your reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for additional assistance. If the provider can provide several options for communication with fast response time available at any time, they're most likely the top provider, not only a reseller. Which means that you will benefit from prompt assistance and quality support because they'll have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it's generally much better to have the option to communicate with your hosting company directly by using your preferred method of communication.

24/7 Customer Support in Web Hosting

We supply 24/7 customer, billing and technical support for all our web hosting. Even if you are not our client yet and you have questions, we can assist you right away and give you the necessary information, so as to give you a choice to make an informed decision when you get a new website hosting account. We are available at any time, including holidays and weekends, and we provide you with various ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple telephone numbers internationally, so that you will be able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get assistance for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive quick assistance, particularly if your web site is not working effectively for whatever reason. All our semi-dedicated hosting packages feature 24/7 customer and technical support, thus if anything comes up, you'll be able to use several methods to contact us - phone line with multiple local numbers globally, live chat, emails and support tickets. The first two choices are for pre-sales, billing and general issues, which means that if you don't have an account yet, for instance, you are able to get extra info for our solutions, or we will assist you with less difficult technical issues. The next two options are for solely technical troubles or everything which is more time-consuming since it is easier to follow the communication between you and our tech support crew. The warranted max response time for them is just an hour, the typical one - 15-20 min, therefore you will not need to wait for a whole day in order to get assistance as you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server package that we provide includes 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to contact us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it will be easier to keep track of what is going on. The maximum warranted response time for all of the e-mail messages and tickets is one hour, however it hardly ever takes that long to get help. If you add the Managed Services upgrade that we provide, our administrators can also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we offer include 24/7 support via various methods of communication and with a 1-hour max reply time warranty. When you want to learn more about the packages or you have various billing or general questions, you can call one of the local numbers we have globally or you may use our live chat support and speak with a live agent. For entirely technical difficulties that require some help from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to keep track of a particular problem. The reply time for them rarely surpasses 30 mins, therefore you can forget all about waiting for a whole day in order to receive support. Our support service is available for any server-related issues, and the pre-installed software. If you need support for third-party applications, you can consider adding the Managed Services upgrade that we offer for all packages.