There are different ways to touch base with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a trouble ticket system. It’s the least complicated form of communication for a number of reasons. If no client service team member is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. Plus, you can copy ‘n’ paste large pieces of info without worrying about printing errors, and in case a particular issue requires more time to be resolved or a number of responses must be exchanged, all the info will be in the same place, so each party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, which suggests that if you need to provide information or to adhere to instructions, you will have to use at least 2 separate interfaces and this number might rise in case you wish to manage a number of domain names. In addition, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while browsing your files or editing various settings. The ticketing system is being strictly monitored 24x7 by our tech support team and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get support. Unlike other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information in relation to any technical or billing problem. You can also read a selection of help articles, which will help you tackle the most commonly confronted difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting packages, was created with the belief that you should be able to manage everything related to your semi-dedicated account in a single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or come across an issue, you can get in touch with our support team on the spur of the moment without the need to use a totally different system. You can search through your web files or check various settings in your account while sending a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you wish to track down a given one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will receive a reply in no more than one hour regardless of the essence of your inquiry or issue.