Integrated Ticketing System in Web Hosting
With a web hosting from us, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while browsing your files or editing various settings. The ticketing system is being strictly monitored 24x7 by our tech support team and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get support. Unlike other providers, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information in relation to any technical or billing problem. You can also read a selection of help articles, which will help you tackle the most commonly confronted difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting packages, was created with the belief that you should be able to manage everything related to your semi-dedicated account in a single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or come across an issue, you can get in touch with our support team on the spur of the moment without the need to use a totally different system. You can search through your web files or check various settings in your account while sending a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you wish to track down a given one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will receive a reply in no more than one hour regardless of the essence of your inquiry or issue.