A live chat is among the many ways of communication supplied by some hosting companies as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker than a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a phone call with an agent. In addition, if the issue that you experience requires some time to be investigated and dealt with, you're able to do something different in the meantime instead of just waiting, like you would have to do when you call. You can also use a live chat support service completely free provided that you have web accessibility even if your web hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Web Hosting

As we consider the fact that various troubles are usually resolved if you talk with a live person, we supply a live chat service for all our prospective and existing clients. The chat is accessible every single day and our customer care agents can assist you with a wide range of questions and issues. In case you aren't our customer yet, you can find out more about our web hosting packages and the web hosting environment in general to be certain that your web sites will work properly on our servers. In case you already have an account and you have some questions or you experience any problems with some of our solutions, you'll be able to get in touch with us through the live chat and we can supply you with the necessary details or help you troubleshoot the problem. You'll have to open a support ticket for specific problems which require more time or the expertise of a sysadmin, still for a number of standard troubles you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, which means that any time you have any kind of questions regarding our semi-dedicated hosting packages, you will be able to speak with our customer support team whenever you need no matter if you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and general questions and problems, still we can help you with quite a few technical questions as well. We can help you select the proper plan for your web sites if you don't have an account yet, we can answer any billing questions or issues you have or we can help you with installing your new e-mail address on your PC or smartphone - all this will be done in a timely manner as our live chat service is online all the time, every day. Any time you want help, you're able to talk to a representative and save a long time.