One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get a response to an email or a customer support ticket. Irrespective of when you touch base with us, we will assist you within maximum sixty minutes with any sales and technical inquiries that you may have. As a matter of fact, our real response time almost never exceeds twenty to thirty minutes. As we are available to you 24-7-365, you’ll always get help in a timely fashion and we know precisely how essential this is in the online age. As soon as you contact us, we’ll reply to your queries. In case you confront any technical difficulty, we will solve it on your behalf, or we’ll give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we realize how important it is to obtain quick help, we promise that you will never need to wait around for more than 1 hour to receive a response to any ticket that you post via your semi-dedicated server CP. In fact, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of what its nature is – billing, technical or general. Moreover, our client and technical support staff is working around the clock, which implies that even in case you send a ticket during legal holidays, you’ll invariably receive an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the details required to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend an entire day hanging around waiting for a reply like you would with other web hosting providers.