If you’ve ever got any queries in regard to the hosting service in general or if you experience a problem with your websites, you’ll need to touch base with the respective web hosting provider’s customer support team. It may not make a difference how promptly they’ll respond if you have an enquiry of a generic nature, but an issue such as a botched web app update, for instance, may lead to your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the site will be inoperational. In case you offer services or goods online, any downtime will negatively influence your site and you can lose existing or potential clients. Many web hosting providers, mainly resellers, respond to e-mails and support tickets within twenty four hours, but in the electronic era that’s far too long, as visitors will hardly ever return to a website that isn’t working correctly over long time intervals.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get a response to an email or a customer support ticket. Irrespective of when you touch base with us, we will assist you within maximum sixty minutes with any sales and technical inquiries that you may have. As a matter of fact, our real response time almost never exceeds twenty to thirty minutes. As we are available to you 24-7-365, you’ll always get help in a timely fashion and we know precisely how essential this is in the online age. As soon as you contact us, we’ll reply to your queries. In case you confront any technical difficulty, we will solve it on your behalf, or we’ll give you all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize how important it is to obtain quick help, we promise that you will never need to wait around for more than 1 hour to receive a response to any ticket that you post via your semi-dedicated server CP. In fact, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of what its nature is – billing, technical or general. Moreover, our client and technical support staff is working around the clock, which implies that even in case you send a ticket during legal holidays, you’ll invariably receive an immediate reply, which will include the answer to an inquiry, the solution to a predicament or the details required to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend an entire day hanging around waiting for a reply like you would with other web hosting providers.