You will find a lot of web hosting companies available, still most of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company by phone. The level of support that you'll receive through this way of communication varies based on the service provider - some offer expert phone support, various others offer general and customer support only since some issues are more time-consuming and it is easier to be resolved with a trouble ticket, especially when the situation has to be escalated. Still, it is good to know that you could always get in touch with your web hosting supplier since there are plenty of small-scale issues that can be resolved easily and timely through a telephone call, not mentioning that you are able to get additional info regarding the services even before you become a customer.

Phone Support in Web Hosting

As we have live phone support 14 hrs a day, you have the option to call us and talk with our customer support representatives to get more information about any of the web hosting that we supply and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents so you're able to call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you will be able to call us about general and billing matters, and about some tech ones. If the trouble is strictly technical or it requires longer time to handle, you should go through our ticketing system, that will allow both you and our technical support crew to monitor the information supplied by each side.

Phone Support in Semi-dedicated Hosting

Any time you want additional info about the semi-dedicated hosting packages that we provide, you'll be able to call some of the three support phone lines we have around the world - in the United States of America, Great Britain and Australia. In this way, you'll be able to check ahead of time if our services will be appropriate for your web sites. If you're already our client and you own a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any type of billing or common questions. For entirely technical problems you will have to take advantage of our ticketing system in order to communicate with our technical support since someproblems simply need longer time to be dealt with, but we can assist you on the phone with quite a lot of minor technical problems as well, saving you efforts and time.