A 99.9% Server Uptime
Our web hosting platform is based on a stable, enterprise–class hardware architecture and a heavily modified Linux distribution. That is why, irrespective of what your site is, or how many visitors you’ve got, or even if there is a DoS attack, our servers will stay up and running and your sites will remain visible online.
All our web hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on premium–quality hardware made by Juniper. What’s more, on every router, we’ve placed a firewall with an intricate set of rules to help sift out all fishy requests.
Hence, in all our datacenters – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our hosting services, or if you think that they are insufficient, or if you decide that you must have a Linux VPS web hosting instead of a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have total control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a response, you know how maddening this can be, especially when your web site is at stake. Because of this, our company offers you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be available to you and they’ll get back to you in under 1 hour. And the best part is that their average support ticket response time is just 20 minutes!