A One–Hour Response Time Guarantee
Every help request you send to us will be replied to within maximum 60 min. In case your ticket or email requires additional assistance from a system administrator, we’ll forward it and leave a note to notify you that your matter is being examined. If you order the Optional Managed Services package, all of the server management tasks included there will be carried out at a time of your choosing.
An Outstanding Help Desk Support Service
- We will be online for you round–the–clock to answer any enquiries that you may have connected with our Online Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated hosting server. If you also require assistance handling server admin procedures, you can take a glimpse at our Optional Managed Services package, which includes backup space, Operating System updates every week, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services.
An Intuitive Help Section
Each Linux dedicated servers hosting package comes with our free–of–cost Online Control Panel, which features an in–depth knowledgebase plus a selection of educational video tutorials. Whenever you require assistance working with the Online Control Panel, just hit the Videos or Help buttons located in the upper right corner.