Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help section built into our Online Control Panel features a collection of help articles and frequently asked questions. Aimed towards solving any common problem that you could possibly chance upon, they are compiled by our support team of qualified technicians.

  • Top quality support service
  • Tutorial Video Clips

  • For people who’d rather discover how to address a common issue by watching a how–to video clip, we’ve added a compilation of video tutorials to our Online Control Panel. All the videos are short and easy to follow. They offer visual demonstrations of different web site administration tasks.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 help desk support service and feature a 1–hour response guarantee. Our competent support engineers will be available to you 24x7 and will rectify any problem that you could possibly chance upon within less than 60 minutes after the client support ticket submission. Normally, an answer will be provided to you in less than 20 minutes.