Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Solution Warranty

  • Our customer support crew is working day–and–night to attend to all of your support inquiries. Each ticket you post to us is going to be responded to within less than 60 minutes. If your case demands assistance from an administrator, we’ll send the ticket to the technician on shift and will let you know that the issue is being resolved.

  • Top quality support service
  • Top–class Tech Assist Service

  • Our tech help and support crew will be on shift for you day and night to to reply to all service request tickets that you send to us. We offer tech help for all the software packages that are pre–configured on your machine. These include our custom developed Online Control Panel, the preferred Operating System along with the server administration panel (with regards to the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Online Control Panel that comes absolutely free with your VPS offers you an included knowledge base. You will find a variety of illustrative how–to articles and reviews and a range of step–by–step video courses that display all the common web site administration responsibilities. You can start using them by pressing the Help or Video keys in the top right corner of each Control Panel section.